About on Road Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.

● Contact details
● What information we collect, use, and why
● Lawful bases and data protection rights
● Where we get personal information from
● How long we keep information
● Who we share information with
● How to complain

Contact details

Telephone
01182 112821

Email
mail@aboutonroad.co.uk

What information we collect, use, and why
We collect or use the following information to provide services and goods, including
delivery:

● Names and contact details
● Addresses
● Website user information (including user journeys and cookie tracking)
● Identification documents
● Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and
guarantees:

● Names and contact details
● Addresses
● Purchase history
● Account information, including registration details
● Information used for security purposes

We collect or use the following information to comply with legal requirements:
● Name
● Contact information
● Identification documents

We collect or use the following personal information for dealing with queries, complaints or
claims:

● Names and contact details
● Purchase or service history

Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your
personal information. There is a list of possible lawful bases in the UK GDPR. You can find
out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set
out below. You can find out more about your data protection rights and the exemptions
which may apply on the ICO’s website:

● Your right of access - You have the right to ask us for copies of your personal
information. You can request other information such as details about where we get
personal information from and who we share personal information with. There are
some exemptions which means you may not receive all the information you ask for.
You can read more about this right here.

● Your right to rectification - You have the right to ask us to correct or delete personal
information you think is inaccurate or incomplete. You can read more about this right
here.

● Your right to erasure - You have the right to ask us to delete your personal
information. You can read more about this right here.

● Your right to restriction of processing - You have the right to ask us to limit how we
can use your personal information. You can read more about this right here.

● Your right to object to processing - You have the right to object to the processing of
your personal data. You can read more about this right here.

● Your right to data portability - You have the right to ask that we transfer the personal
information you gave us to another organisation, or to you. You can read more about
this right here.

● Your right to withdraw consent - When we use consent as our lawful basis you have
the right to withdraw your consent at any time. You can read more about this right
here.

If you make a request, we must respond to you without undue delay and in any event within
one month.
To make a data protection rights request, please contact us using the contact details at the
top of this privacy notice.

Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods
are:

● Consent - we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to object.
To be clear, you do have the right to withdraw your consent at any time.

● Contract - we have to collect or use the information so we can enter into or carry out
a contract with you. All of your data protection rights may apply except the right to
object.

Our lawful bases for collecting or using personal information for the operation of customer
accounts and guarantees are:

● Consent - we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to object.
To be clear, you do have the right to withdraw your consent at any time.

● Contract - we have to collect or use the information so we can enter into or carry out
a contract with you. All of your data protection rights may apply except the right to
object.

Our lawful bases for collecting or using personal information for legal requirements are:
● Consent - we have permission from you after we gave you all the relevant

information. All of your data protection rights may apply, except the right to object.
To be clear, you do have the right to withdraw your consent at any time.

● Contract - we have to collect or use the information so we can enter into or carry out
a contract with you. All of your data protection rights may apply except the right to
object.

● Legal obligation - we have to collect or use your information so we can comply with
the law. All of your data protection rights may apply, except the right to erasure, the
right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries,
complaints or claims are:

● Consent - we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to object.
To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from
● Directly from you

How long we keep information
We only keep your data for as long as we need to use it. This will depend on the product or
service we are providing. There may also be legal requirements for us to keep your data for a
certain length of time.

● Information required for tax/accounting purposes will be retained for up to 7 years
from the date of the last financial transaction.

● Information relating to insurance claims will be retained for up to 5 years from the
date of the claim.

● Information we are not required to retain for any legal or regulatory purpose will be
retained for no more than 13 months from the date of the last sale, service or
transaction.

Who we share information with

Others we share personal information with
● Insurance companies
● Relevant regulatory authorities

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to
us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you
can also complain to the ICO.
The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated
01 October 2024